Guest Card

A huge "thank you" from your home from home


Guest Card Discounts

With public transport included and other attractive discounts for cardholders, we want to say a big thank you to all who decide to enjoy our valleys for longer than a day.

Mountain Transport System

Mountain Lifts - Discounts

Reductions apply exclusively to single fares and cannot be combined with other discounts.


Adelboden-Lenk-Frutigen Mountain Lift-Passes - Guest Card Holder Price

  • CHF 30 One-day mountain lift pass
  • CHF 60 “3 for 2” mountain lift pass (valid for 3 days)
  • CHF 120 “7 for 4” mountain lift pass (valid for 7 days)

These prices apply exclusively to Guest Card holders and are valid on the
following services: Bergbahnen Adelboden, Engstligenalp, TschentenAlp, Elsigen-Metsch and Lenk Bergbahnen.

Water Attractions

Services Included

* Note that a ticket must be purchased for dogs and bicycles/bikes as well as for arrival and departure.
* The bus lines Gilbach-Geils, Kandersteg-Gasterntal and Kiental-Griesalp are not included.

Sport

Summer Sport Discounts


Adelboden Sports and Leisure Arena


Winter Sport Discounts


This Week's Tip

Do you dare to walk over the steps and bridges of the Choleren Gorge? The impressive water spectacle is worth seeing and is even free with the guest card.


FAQs Guest Card

Check here for answers to the most frequently asked questions for the Guest Card.

General Questions

Who issues the Guest Card?

Guest Cards are issued to all overnight visitors by their host (e.g. hotel or house agent). Second homeowners receive a flat-rate invoice and login code with which they can order their Guest Cards at .

Who is entitled to a Guest Card?

All guests of the municipalities of Adelboden, Frutigen, Kandergrund, Kandersteg and Kiental-Reichenbach from the age of 6 who pay the health resort tax. Children from 0-5 years do not need a Guest Card and offers for children in this age group are free of charge.

Do dogs also need a Guest Card?

No, dogs do not receive a Guest Card, but they will need a separate ticket to travel on public transport in Switzerland

Where is the Guest Card valid?

A complete overview of all services for which the Guest Card is valid can be found here:

What digital versions of the Guest Card are there?

The Guest Card is provided as a Print@home or MobileCard for Wallet. Guests receive their Guest Card by e-mail.

What personal information is required for the Guest Card?

The Guest Card is personal and non-transferable. Your family name, first name, nationality, date of arrival/departure and an e-mail address are required. For annual Guest Cards, we also need your date of birth, address and name of the place you are staying.

What is this personal information used for?

The data provided is required exclusively for the production of the Guest Card.

Why an electronic Guest Card?

Public transport in the destination perimeter is included in the guest card. Public transport in Switzerland uses an electronic control system.

Questions asked by hosts

How do I issue a Guest Card to my guests?

The Guest Card is issued after registering or reporting the arrival of guests via the Deskline Feratel WebClient. Login access can be requested from the Tourist Center.

What if I do not have all the necessary guest information?

We recommend sending the pre-check-in link (available in the WebClient) to your guests in advance or including it in their booking confirmation so they can register themselves. If this is not possible, try to obtain this information via chat or another booking portal communication channel.

What if the guests do not register themselves and I have no information?

We recommend placing the check-in link (in the form of a QR code) in the accommodation. A QR code can also be requested from the Tourist Center if you cannot create this yourself.
With the QR code, guests can register on-site, and the host can issue the Guest Card.

Do I have to issue a Guest Card to every person in a group booking?

Yes. In the guest notification, this can be registered as a “travel group”. In this case, the group leader supplies the information. Afterwards, Guest Cards for the whole group can be sent to one person via CardSystem. See here for instructions: Anleitungen Gastgeber

I am not based at the resort. How do my guests receive their Guest Cards?

Guest Cards can be sent by e-mail via CardSystem.

What if a guest does not have an email address or a smartphone?

The Guest Card can still be printed out from the CardSystem using Print@home. Print it on normal A4 paper and hand it over to the guest on arrival.

Should I print out Guest Cards?

We recommend printing out the Guest Card only when explicitly requested by a guest. The Guest Card can be sent to guests by e-mail via CardSystem. Guests can then store the Guest Card on their smartphones.

Can a Guest Card be printed out several times or used on a smartphone and as a paper printout?

We recommend printing out the Guest Card only when explicitly requested by a guest. The Guest Card can be sent to guests by e-mail via CardSystem. Guests can then store the Guest Card on their smartphones.

Do I have to issue a new Guest Card if a guest wants to stay longer than originally planned?

Yes. Currently, some participating partners still check Guest Cards visually, so an up-to-date card is necessary. The new departure date can be stored in the guest registration. Look under “Search card” in the Guest Card system and then resend or print out the new card.

The guest does not want a Guest Card. Do I still have to collect any personal information?

All overnight guests must be registered. If you have received insufficient information and no Guest Card is required, fill in the missing information such as name (Guest 1, Guest 2) or postcode + town with the details of your accommodation.

If guests do not want a Guest Card, do they pay less health resort tax?

No. The Guest Card is offered to guests as a bonus and “thank you” from the resort. There is no reduction or waiver of the health resort tax in such cases.

General Terms and Conditions Guest Card

1. Subject Matter

1.1 General

For one or more overnight stays in an accommodation property (e.g., hotel, guest house, holiday apartment, etc.) in the municipalities of Adelboden, Frutigen, Kandergrund, Kandersteg or Kiental-Reichenbach, visitors will receive a personal Guest Card for the duration of their stay. Hosts/landlords will register their guests electronically for a mandatory tourist tax and issue them with individual guest cards. Guests may register themselves and others in their group before arrival using the PreCheck-In link. Registration for the Guest Card is optional, but payment of the tourist tax is obligatory. No Guest Card will be issued to unregistered guests, and unregistered guests are not entitled to the benefits of the Guest Card. The Guest Card may only be used by second home owners not registered in the same municipality where the second home is located. The information provided on registration must be truthful and accurate. Random checks will be carried out, and any misuse will be penalised and the Guest Card revoked accordingly.

1.2 Validity

Guests over six years old staying in an accommodation property will be issued a Guest Card, valid from the day of arrival to the day of departure. Guest Card holders may use local public transport free of charge during their stay, subject to the restrictions published online at meine-berge.ch/en/public-transport-included, but this offer does not apply to arrival or departure travel. The Guest Card is personal and non-transferable and may only be used by the named holder. Services included in the Guest Card are for the exclusive use of the named holder. A valid identity card or passport must also be presented to an authorised inspector on request.

2. Scope of Card Services and Conclusion of a Contract

2.1 General
Every overnight guest is entitled to use the services provided for Guest Card holders according to the terms and conditions published online at meine-berge.ch/en/guest-card-discounts/. The discounts offered through the Guest Card cannot be combined with other promotions, discounts, etc. Individual providers (service partners) are responsible for the services they offer to Guest Card holders.

The activities, services, discounts etc. available to Guest Card holders and listed on the Tourism Adelboden-Lenk-Kandersteg AG (“TALK AG”) website and/or the websites of relevant service partners are not binding offers. TALK AG and individual service partners reserve the right to change or cancel descriptions, services, discounts, etc. prior to the conclusion of a contract.

2.2 Operating/opening hours
Some service partners have seasonal operating/opening hours and may be unable to offer a full range of services at certain times.

2.3 Indemnification/claims
The Guest Card does not entitle the holder to indemnification/claim payments.

2.4 Liability
Service partners are directly liable to their guests according to their particular contract and business conditions. TALK AG disclaims any responsibility for the correct fulfilment of a contract, etc., by a service partner.

3. Data Protection

3.1 General
TALK AG complies with the provisions of the Federal Act on Data Protection (DSG) and the Ordinance to the Federal Act on Data Protection (VDSG), as well as the provisions of the Telecommunications Act (TCA). Where applicable, the provisions of the European General Data Protection Regulation (GDPR) shall also apply. In the case of pre-registration, personal data will be collected by the Feratel WebClient. To protect your personal data, TALK AG has concluded a corresponding contract for commissioned data processing (ADV) with feratel media technologies AG, Innsbruck, Austria.

3.2 Types of personal data
The following personal data may be collected when registering for the guest card: title, first and last names, address (street, house number, postal code, city, country), nationality, e-mail address, date of birth, length of stay, telephone number. Mandatory information is marked accordingly.

3.3 Purpose of processing and legal basis
TALK AG may collect, store and process your personal data to the extent necessary to issue and use the Guest Card. The legal basis is Art. 6 para. 1 lit. b GDPR (“Fulfilment of a Contract”).

3.4 Disclosure of data and processing principles
When registering for the Guest Card, order processing is sometimes carried out through the order processor TALK AG in addition to the accommodation provider. Guests consent to their data being used by TALK AG for distributing the Guest Card. When processing data, TALK AG observes the applicable data protection regulations and, in particular, the principles of data minimisation and storage limitation.

3.5 Retention period
The data is stored for as long as required by law (usually ten years).

3.6 Obligation to report
TALK AG or the host/landlord may be required by law or official directives to transmit data to authorities or third parties commissioned by the authorities or to make that data accessible to them.

3.7 Your rights
In accordance with the Federal Act on Data Protection (DSG) and the European General Data Protection Regulation (GDPR), you have specific rights regarding the processing of your personal data. You can request information about the data stored by TALK AG and the purpose of its processing (Art. 15 GDPR) at any time. Likewise, you have the right to rectification of incorrect personal data, Art. 16 GDPR, the right to erasure (unless the data must remain available for legal reasons), Art. 17 GDPR, the right to limited processing according to Art. 18 GDPR, and the right to data portability according to Art. 20 GDPR. Furthermore, you also have the right to revocation and data processing objection. If you believe that the processing of your data violates applicable data protection laws or that your data protection rights have otherwise been violated in any way, you can contact TALK AG by e-mail at info@be-welcome.ch or the Federal Data Protection and Information Commissioner.

In all other respects, the Data Privacy Statement published on the TALK AG website shall apply.

4. Applicable Law and Place of Jurisdiction

All legal relationships between the guest and TALK AG are subject to Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for any legal dispute is Thun, Switzerland. Mandatory places of jurisdiction remain reserved.

TALK (Tourism Adelboden-Lenk-Kandersteg) AG
Untere Bahnhofstrasse 16
CH-3714 Frutigen, Switzerland
+41 (0)33 533 04 77
info@be-welcome.ch
www.meine-berge.ch


Adelboden, 30 June 2022


Second Homeowners

Have you found your home from home here in the Oberland? Now, we would like to do something for you.